I have recently changed banks and I let my previous bank’s card lapse, a lot of my business payments¬†are on it and I’ve had a few emails letting me know the card needs to be updated.

This is the best one yet. Makes me glad I have a paid account with Trello.

Hi Tathra Street,
We know that, sometimes, stuff just doesn’t go right.

We hope that’s not the case for you, and if it is, please come chat with us about what we can do to help. Unfortunately, your Trello account has been in arrears in the amount of $49.50 for the past month and is now disabled in accordance with our terms of service.

When you signed up for Trello, you provided us with a credit card ending in XXXX-XXXX-XXXX-3175. We have been unable to charge that card for the past 30 days.

To reactivate your account, use this link to add a new credit card to your account and we’ll automatically try to charge it:

Review Account

We want to keep your Trello account awesome: For more help, please reply to this email.

Thanks a bundle!

Trello Customer Team

How good is that? I appreciate it when companies treat their customers as human beings.


This post is 20 in 45 posts for 45 years.

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